Privacy Policy

Last updated: 1 June 2026

1. Data Controller and Contact Information

Boundless Wave Essence Co., Ltd. (hereinafter "Company," "we," "us," or "our") is the data controller responsible for the collection and processing of your personal information under this Privacy Policy. Our registered office is located at 1-1 Chiyoda, Chiyoda City, Tokyo 100-0001, Japan. For privacy-related enquiries, contact us at privacy@boundlesswaveessence.com or +81 3-3742-0486.

2. Information We Collect

We collect personal information you voluntarily provide, including name, email address, phone number, residential or office address, and payment information. When you place orders, we collect product preferences, delivery location, frequency, and billing details. We also collect information about your device, browser type, IP address, pages visited, and interaction with our website through cookies and similar tracking technologies.

3. How We Use Your Information

We use your information to process orders, manage subscriptions, deliver products to your specified address, and provide customer support. Your data helps us improve our website functionality, personalize your experience, and tailor marketing communications to your preferences. We also use aggregated and anonymized data for business analytics, market research, and service optimization. Legal compliance and fraud prevention are additional purposes for which we process your data.

4. Legal Basis for Processing

We process your information based on your explicit consent when you submit forms, complete transactions, or opt into marketing communications. Processing is also necessary for the performance of our service contract with you, including order fulfillment and delivery. We have a legitimate interest in operating our business efficiently, improving our services, and protecting against fraud and security threats, all balanced against your privacy rights.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of your customer relationship and for five years after your final transaction for tax and legal compliance. If you request account deletion, we retain only anonymized data required by law. Marketing preference data is retained until you withdraw consent. You may request data deletion at any time, subject to legal obligations.

6. Data Sharing and Disclosure

We do not sell or trade your personal information to third parties. We share information with service providers such as payment processors, delivery logistics companies, and cloud storage vendors who assist in providing our services. These partners are contractually obligated to maintain confidentiality and use data only for specified purposes. We may disclose information if required by law, court order, or government authority, and to protect our legal rights or prevent harm.

7. Your Rights and Choices

You have the right to access, correct, or request deletion of your personal information. You may withdraw consent for marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly. You can opt out of analytics cookies and other non-essential tracking through our cookie preference centre. You have the right to lodge a complaint with your applicable data protection authority if you believe your data has been mishandled.

8. International Data Transfers

If we transfer your information internationally, we ensure adequate safeguards are in place, including standard contractual clauses or equivalent protections. Transfers are made only where necessary to provide our services or comply with legal obligations. By using our website and services, you acknowledge such transfers may occur and consent to them subject to the protections described in this policy.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 13 (or the equivalent age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided information, we will delete it immediately and take appropriate steps to notify parents or guardians.

10. Security Measures

We implement industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption protocols, firewalls, secure servers, and restricted employee access. However, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security.

11. Cookies and Tracking Technologies

Please refer to our Cookie Policy for full details on how we use cookies, web beacons, pixels, and other tracking technologies. You can manage cookie preferences through your browser settings or our cookie consent banner.

12. Third-Party Links

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website after such changes constitutes your acceptance of the revised Privacy Policy.

14. California Consumer Privacy Rights (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) to know what personal information is collected, to delete personal information, and to opt-out of the sale or sharing of personal information. To exercise these rights, contact us at privacy@boundlesswaveessence.com. We will respond to verifiable requests within 45 days.

15. Contact Us

For privacy-related enquiries, concerns, or to exercise your privacy rights, please contact us at:

Boundless Wave Essence Co., Ltd.
1-1 Chiyoda, Chiyoda City, Tokyo 100-0001, Japan
Email: info@boundlesswaveessence.com
Phone: +81 3-3742-0486